SMA SMART CONNECTED
SMA SMART CONNECTED
Premium monitoring service for reliable system performance
SMA Smart Connected is a free and automatic inverter monitoring service. Developed specially for PV system operators and installers, it secures long-term investment and trust in solar energy. During service calls, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and PV system operators round-the-clock peace of mind.
SMA Smart Connected features at a glance
BENEFITS FOR INSTALLERS
Offer efficient service and benefit from cost advantages⦁ Separate, continuous monitoring no longer required
⦁ Proactive notification in the event of a fault
⦁ Reduced truck rolls thanks to fault diagnosis delivered in advance
⦁ Greater customer satisfaction thanks to quick and affordable service
⦁ Less logistical outlay thanks to automatic device replacement
⦁ Time saved can be utilized for customer acquisitions
Service costs up to 60 percent lower with SMA Smart Connected
INTEGRATED SERVICE FOR EASE AND COMFORT
Activation of SMA Smart Connected
When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA. Activation can take place within 90 days of inverter commissioning.
Replacement service
If an inverter or component needs to be replaced, SMA will automatically ship the appropriate product within the delivery period agreed upon after a fault has been diagnosed. Thanks to early notification, the PV system operator and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.
Automatic inverter monitoring
SMA checks the inverter for operational anomalies automatically and around the clock. PV system operators and installers alike benefit here from SMA’s many years of experience.
Performance service
PV system operators can claim compensation from SMA if the replacement device or components are not shipped within the time period agreed upon.
Proactive communication
Once a fault has been diagnosed and analyzed, SMA informs the PV system operator and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.
Absolute ease and comfort
Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for PV system operators and installers alike. Automatic, quick and professional.
AVAILABILITY
Terms and conditions
⦁ SMA Smart Connected must be activated within 90 days of commissioning.
⦁ SMA Smart Connected operates exclusively under a valid warranty (factory warranty and extended warranty).
⦁ The inverter must be connected to Sunny Portal.
⦁ Complete terms and conditions can be found ⦁ at.
